Comcent gives your support and sales team one place to answer every customer, with call flows, an outbound dialer and AI call insights built in. Connect the Twilio or Telnyx numbers you already have.
Plans from $20/month, with no per-user fees. Your carrier bills you directly for numbers and minutes.
Turn on the channels you need. Each one feeds the same inbox and the same customer history.
Agents take and make calls in the browser. Route inbound calls with a visual call flow, record them, and let AI write the summary.
Turn on SMS for any of your Twilio or Telnyx numbers. Texts land in the inbox and agents reply from the same number.
Paste one snippet on your website. A bot can answer first and hand over to your team. When nobody is online, visitors can continue by SMS or ask for a call back.
Forward your support address to Comcent. Each email thread becomes a conversation, and agents reply from your own address.
No more switching between a phone system, a chat tool and a shared mailbox. Every conversation is in one place, and everyone can see who is handling it.
Calls, texts, chats and emails sit side by side under Active, Waiting on customer and Done today.
Open a conversation and see who the customer is and what they talked to you about before, right next to it.
Set how many chats each agent takes, send a returning customer back to the agent they spoke to, reassign anything that waits too long and alert a supervisor.
Agents set themselves Available or away, and new work only goes to people who are in. See who was available, and for how long, in the presence report.
SMS, web chat, email and calls, each with the tools your team needs to answer fast.
A customer texts your number and the message lands in the inbox. The agent replies from the same number, and the whole thread stays with the customer.
Visitors chat on your website. An AI assistant answers what it can, and when someone asks for a person it hands the chat to an agent, in the same window.
Emails to your support address become conversations. Agents reply in Comcent, and customers get the answer from your own address.
Decide where each inbound call goes by joining menus, business hours, queues and voice bots in a diagram. Change it any time, no code.
Agents make and take calls in the browser, right from the inbox, no desk phones needed. Pick which of your numbers to call from, and supervisors see the call live.
Calls are recorded and turned into a transcript that shows who said what, with a summary, sentiment, labels and any promises made to the customer, so follow-ups are not forgotten.
Find a call by what the customer talked about, not just by number or date, then narrow it down by label.
See the path of every call: the queue, who answered, who it went to next. With transfer intelligence, the agent receiving a transfer sees a live AI summary of the call before they pick up.
Write a bot's instructions in plain language and put it in a call flow to answer common questions, take details, or cover the phones after hours.
Find everything recorded about one caller, then download, anonymise or delete it to answer a data request.
Send each finished call to your own systems.
An AI-written summary of the day's calls for managers.
Live calls, queue activity and agent presence as they happen.
Commitments made on calls become follow-ups with an owner and a due date.
Comcent does not sell phone numbers or minutes. You keep your numbers with your carrier and pay them directly for numbers and minutes, at their prices. Comcent does not charge for call minutes.
Link your Twilio or Telnyx account, or any SIP trunk for calls only.
Choose which of your existing numbers Comcent answers. They stay in your carrier account.
Decide per number whether it takes calls, texts or both, and where they go.
Sign up, connect your carrier and add your team. Plans start at $20 a month, with no per-user fees.
Questions about plans, setting up your channels, Enterprise, or anything else? Drop us an email — we read and answer every message.
contact@comcent.io