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Welcome to our Call Center SaaS Website’s Privacy Policy. This policy outlines how we collect, use, share, and protect your personal information when you use our services. We are committed to protecting your privacy and complying with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).
We collect information provided by Organization Admin and Members during the registration process, including but not limited to names, email addresses, phone numbers, and billing information.
We collect call data, including call recordings, call logs, and call metadata, for the purpose of providing our Comcent SaaS services.
We may use cookies and similar technologies to enhance user experience, analyze usage patterns, and personalize content.
We use the information collected to provide our Comcent SaaS services to Organizations, Organization Admins, Members, and Indirect Users.
We may use information to analyze usage trends, troubleshoot technical issues, and improve the functionality and performance of our services.
We may use contact information to communicate with Organization Admins and Members regarding service updates, billing, and support.
We may share information with Organization Admins and Members as necessary to provide our services and fulfill contractual obligations.
We may engage third-party service providers to assist with the provision of our services, and we may share information with them as necessary for these purposes.
We may disclose information as required by law or to protect our rights, property, or safety, or that of our users or others.
Under applicable data protection laws, including the CCPA and GDPR, individuals have certain rights regarding their personal information. Organization Admins, Members, and Indirect Users may have the right to access, correct, delete, or restrict the processing of their personal information. To exercise these rights, please contact us in case of “Organization Admin” using the contact information provided below, or Contact “Organization” or “Organization Admin” in case of Members and Indirect Users as Organization may have its own privacy policy governing members and indirect users of the organization, use contact provided by organization website for such cases.
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically for any updates.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@comcent.io.
Please note that Organization Admins are responsible for defining separate privacy policies for Members and Indirect Users within their Organization, as required by applicable laws and regulations.
By using our Comcent SaaS services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.
This Privacy Policy is designed to comply with the requirements of the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).
Thank you for choosing our Comcent SaaS Website. We are committed to protecting your privacy and providing you with a secure and reliable service.