Simple pricing for your voice infrastructure

Run your voice infrastructure on Comcent Cloud with a simple monthly plan and a prepaid wallet — or self-host the open source edition for free.

Comcent Cloud plans

Hosted and managed for you. Pick a plan by how many calls you run at once.

Included in every plan

  • Unlimited seats
  • Bring your own carrier or SIP trunk — no per-minute talk fee from Comcent
  • Prepaid wallet — the monthly fee is debited from your wallet
  • Call recording included

Starter

$20 /month
Concurrent calls
5
Extra concurrent call
$3/month each
Recording retention
30 days
AI Insights included
Pay as you go
Additional AI Insights
$0.020/min
Transfer intelligence (live)
$0.03/min
Get started
Most popular

Team

$99 /month
Concurrent calls
20
Extra concurrent call
$4/month each
Recording retention
1 year
AI Insights included
3,000 min/month
Additional AI Insights
$0.015/min
Transfer intelligence (live)
$0.03/min
Get started

Scale

$249 /month
Concurrent calls
50
Extra concurrent call
$5/month each
Recording retention
3 years
AI Insights included
10,000 min/month
Additional AI Insights
$0.012/min
Transfer intelligence (live)
$0.03/min
Get started

Prices in US dollars. Carrier minutes are paid directly to your own carrier.

AI Insights

One switch turns on AI for your calls, billed per call-minute. Team and Scale include minutes every month; Starter pays as it goes.

  • Transcription
  • Sentiment
  • Call summary
  • Promises
  • Labels
  • Searchable transcripts

Daily summary and transfer intelligence require AI Insights to be on.

Transfer intelligence

$0.03/min

When a call is transferred, the agent receiving it sees a live AI summary of the conversation so far — before they pick up. No more asking the caller to repeat themselves.

Same price on every plan. Requires AI Insights.

Voice bot

Usage-based, and the same price on every plan.

Voice bot pricing per minute
Model What it does Price
Standard Speech-to-text → LLM → natural voice $0.08/min
Realtime Speech-to-speech, with natural turn-taking and interruptions $0.08/min
Realtime Premium The most capable realtime voice model $0.20/min
Indian languages Coming soon Hindi, Tamil, Telugu and more $0.08/min

Open source

Free

Self-host the Community Edition on your own servers.

View documentation

Frequently asked questions

How does billing work?

Comcent Cloud uses a prepaid wallet. Top up with PayPal (minimum $25). Your plan fee is taken from the wallet each month, and usage — AI Insights beyond your included minutes, transfer intelligence and the voice bot — is deducted as you use it.

Do you charge for call minutes?

No. You bring your own carrier and pay them for minutes. Comcent charges your plan plus the AI features you use.

What happens if my wallet runs out?

Calls pause until you top up. You are never billed into debt for a month you could not use.

Can I change plans?

Yes. Upgrades take effect immediately, and you're credited for the unused days of the current month. Downgrades take effect at your next renewal.

What counts as a concurrent call?

Calls in progress at the same moment across your organisation. If you need more, extra concurrent call slots can be added on every plan.

How long are recordings kept?

For your plan's retention period, after which they are deleted automatically. Transcripts, summaries and search stay for the life of the account.