Hosted and run for you. Pick a plan by how many calls you run at once and how many messages you handle.
Prices are set in US dollars. In India you pay in rupees (INR) through Razorpay, at the day's exchange rate; switch to INR above to see today's rupee prices. Elsewhere, top up with PayPal. Carrier minutes are paid directly to your own carrier.
Prices exclude taxes. Applicable taxes, including GST, are added where required by law. Payments are non-refundable; see Terms.
One switch turns on AI for your calls, billed per call-minute. Team and Scale include minutes every month; Starter pays as it goes.
Daily summary and transfer intelligence require AI Insights to be on.
When a call is transferred, the agent receiving it sees a live AI summary of the conversation so far — before they pick up. No more asking the caller to repeat themselves.
Same price on every plan. Requires AI Insights.
Usage-based, and the same price on every plan.
| Model | What it does | Price |
|---|---|---|
| Standard | Speech-to-text → LLM → natural voice | $0.08/min |
| Realtime | Speech-to-speech, with natural turn-taking and interruptions | $0.08/min |
| Realtime Premium | The most capable realtime voice model | $0.20/min |
| Indian languages Coming soon | Hindi, Tamil, Telugu and more | $0.08/min |
Enterprise
Comcent on your own servers, with billing, compliance and audit features, plus a commercial licence and support.
Comcent Cloud uses a prepaid wallet. Top up with PayPal, or with Razorpay if you're in India, paying in rupees at the day's exchange rate (minimum $25). Your plan fee is taken from the wallet each month, and usage — messages and AI Insights beyond your plan's allowance, transfer intelligence, the AI assistant and the voice bot — is deducted as you use it.
No. You bring your own carrier and pay them for minutes and phone numbers. Comcent charges your plan, messages beyond its allowance and the AI features you use.
No. There are no per-user fees: add your whole team on any plan.
Every SMS, web chat message and email in or out of a conversation — from the customer, an agent or the AI assistant — counts as one. Internal notes and automatic system lines don't. Each plan includes a monthly allowance; past it, messages are charged per 1,000 ($2.00 on Starter and Team, $1.50 on Scale). The allowance resets each month. Your carrier bills you separately for sending SMS.
Yes, by use: each AI reply is charged by its length, about $0.001 for a typical reply on the Standard model. The Advanced model costs more. The reply also counts as a message.
Calls and the AI assistant pause until you top up. So a chat isn't cut off mid-way, agents can keep answering messages until the wallet is $5 below zero, which is taken from your next top-up. You are never billed for a month you could not use.
Yes. Upgrades take effect immediately, and you're credited for the unused days of the current month. Downgrades take effect at your next renewal.
Calls in progress at the same moment across your organisation. If you need more, extra concurrent call slots can be added on every plan.
For your plan's retention period, after which they are deleted automatically. Transcripts, summaries and search stay for the life of the account.