Daily summary
The daily summary is an executive summary of your organisation’s calls, written by AI once a day. Admins read it on the Daily Summaries page.
What it contains
Section titled “What it contains”- Executive summary: written from the transcripts of the last 24 hours of calls. It covers call volume and patterns, key issues, service quality, escalations, follow-ups and performance insights.
- Customer sentiment: how many call legs were Positive, Neutral and Negative that day.
- Promises: promises Created Today and the Total Closed (see Promises).
Turn it on
Section titled “Turn it on”In Settings → AI & Analysis, enable Enable Transcription & Search, then Enable Daily Summary, and choose:
- Timezone: your organisation’s time zone.
- Time: when the summary should be generated each day.
At that time Comcent generates at most one summary for the day.