Live calls and dashboard
Comcent pushes presence and call changes to the browser over a WebSocket, so these views update without refreshing.
Dashboard
Section titled “Dashboard”The organisation’s home page is the Dashboard. It shows:
- Presence counts: how many members are Available, On Call, On Break and Logged Out.
- Live Calls: every call in progress, with an Inbound or Outbound badge, the start time, From, To and the Current Party (who the caller is connected to right now).
Presence
Section titled “Presence”The Presence page lists each member with their current status and how long they have had it. See Presence for what each status means.
Queue dashboards
Section titled “Queue dashboards”Each queue has its own live dashboard with waiting calls and available agents. See Queue dashboard.
Build your own
Section titled “Build your own”The same data is available to your own tools through the REST API (calls/live, members/presence, dashboard/aggregate-presence) and the real-time WebSocket channels.