Call transfers
During a call, the browser dialer can hand the caller to a colleague. Search for the colleague by Name or number and choose how to transfer.
Blind transfer
Section titled “Blind transfer”Blind Transfer sends the caller straight to the colleague. Your part of the call ends immediately, and the colleague’s phone rings with the caller.
Attended transfer
Section titled “Attended transfer”Attended Transfer lets you speak to the colleague first. The caller is put on hold while you call the colleague; then either:
- Complete Transfer to connect the caller to the colleague and drop out, or
- Cancel to return to the caller.
- Transfers go to members of the same organisation.
- Every transfer is recorded in the call’s history: the call graph shows each party’s leg, and the call’s vCon includes
transferdialog entries.